The unbridled enthusiasm for digital transformation has prompted enterprises to storyboard roadmap to embrace the next wave of technology. The pace at which technology is mushrooming around, enterprises are in the dire need of automating labor-intensive business processes. This is where Robotic Process Automation-led digital transformation has acquired the center stage.
RPA successfully replicates human actions to handle heaps of repetitive tasks that normally involves multiple human resources fully engrossed in completing them without adding noticeable business value.
Needless to mention AI, machine learning and other technologies have emerged on the scene to make this happen, and yet Robotic Process Automation has proved to be impactful as it can smartly mimic human actions and perform mundane technical tasks and thereby evolving workforce to perform other high-value tasks. It can quickly fix perpetual legacy system problems such as integration, migration and information sharing issues leaving fragmented customer experience behind.
While many companies are thriving in this environment and disrupting their status quo, countless heads are still on the lookout to realize their true transformative power.
Robotic Process Automation – The Need of The Hour
Automation is the tip of the digital transformation iceberg that is impacting everything from customer experience and company infrastructure to business operations and outcomes.
As per the estimates, the adoption rate of Robotic Process Automation across organizations is growing at a lightning speed and it will be a $1.5 billion business by 2020. – Forrester.
RPA can automate manual processes, increase production, ease software bots deployment, minimize human errors, boost employee energy levels and productivity that has exponentially fueled its growth.
On the other hand, digital transformation reflects in a way the enterprise systems have evolved over the years such as:
- Enterprise Applications (1980’s)Streamlined core business processes to scale operations. However, lack of integration resulted in functional silos.
- Business Process Management (BPM) (Late 1990’s)Integrated and harmonized processes across various applications using analytics and process management methods. To achieve continuous performance improvement, it required huge cost and workforce skill.
- Digital Process Automation (DPA) (2010’s)Next-generation BPM extended the reach of process automation to address long-tail business needs by leveraging API-based development with an agile approach to integrate RPA into enterprise workflow.
All these years, RPA has proved its potential in various operational functions such as human resources, logistics, finance, supply chain, manufacturing and customer support.
Apart from this, RPA has helped enterprises taste success in handling rule-based tasks such as onboarding, complaints handling and reporting.
Some of the use cases where RPA proves its value:
- Vendor, Customer and Employee OnboardingThese processes span across finance & accounting, sales/new accounts and HR and often involve reams of paperwork, vetting, and lengthy back-and-forth manual processes that naturally lend themselves to automation. RPA helps to entirely automate the onboarding process including full data integration with internal systems and automatic status communication.
- Payroll ProcessingVarying tax laws, changing report requirements and simply working with disparate systems can fizzle out your payroll processing. RPA can automate the gathering and synchronizing data with multiple systems such as HR, accounts payable, ledger entries and employees to provide accounting reports in a fraction of time; leaving required bandwidth and brainpower to leverage that information for valuable insights.
- Customer SupportVarious repetitive and tedious tasks of solving immediate, round-the-clock customer queries needs automation. RPA can automatically diagnose and troubleshoot technical problems, track support tickets and even provide minor issue resolution to customer – delivering a people-centric service.
These are just some of the processes that RPA dramatically automates across various industries, significantly reducing dependency on costly labor and increasing service efficiency.
It’s this need that is leading to a surge of interest in Robotic Process Automation (RPA). Besides, to reap the benefit of faster time to value, you need a catalyst that accelerates your RPA adoption.
At Cygnet, we advocate a new way to deploy RPA—what we call our ‘Technology First’ approach. The key is to democratize RPA solutions with a scalable architecture that efficiently augments digital operations radically reducing handling time while providing superior user and customer experience.
In practice, even though RPA technology provides the foundation for significant competitive advantage, it is considered as one part of the holistic automation approach.
RPA and DPA Convergence
In a broader view, where RPA is another weapon in the fight against manual, repetitive and administrative work, DPA (Digital Process Automation) augments RPA, using a range of automation technologies taking a more strategic approach toward automation to improve the customer experience.
A DPA strategy aims to fulfill the advanced needs of the enterprises by leveraging Big Data and AI capabilities along with RPA. Combination of these technologies can act as a guided support to understand business patterns and performance of their workflow. Companies can then utilize this information to reimagine and digitize end-to-end processes that truly meet the needs of modern customers.
While RPA and DPA are fundamentally different approaches to support comprehensive, end-to-end process automation, in combination, they create a powerful digital transformation strategy. However, transformation isn’t plug and play. You need to apply design thinking to redefine existing processes and foster your business growth keeping customers at the center. It’s all about human centric designs and experiences.
Many companies are achieving superior business process optimization with Cygnet’s intelligent RPA solutions that are developed through a 100% agile approach. Our intelligent tech architects develop a scalable architecture allowing you to accelerate business outcomes. Contact us now at +1-609-245-0971 or drop an email at email@example.com.