Governments across the world are committed to working for the welfare of their people. Ranging from citizen’s safety issues to traffic management to healthcare and insurance – there’s much that needs immediate attention to support the welfare of the people and the economy of the country. That’s where technology in public sector will help the government in achieving citizen’s expectations.
There’s a gap between the services the government offers and their acceptance by Citizens due to variety of factors including communication gap, logistics, infrastructural support, cultural and behavioral barriers and much more. However, with an innovative mindset and an eye for solution, governments are looking for out of-the-box solutions using technology to address burning issues.
Technologies such as Blockchain, Artificial Intelligence (AI), Internet of Things (IoT), Augmented Reality can really help the country grow tremendously.
Here we aim to understand the relevance of these technologies and the role of government in leveraging to their best potential.
Technology in Public Sector
Government departments have traditionally functioned using limited resources to process information or execute programs. The accelerated growth of technology in every sector has made it easier to effectively solve problems in lesser time.
For instance, Cloud technology is now being widely used for storing a huge amount of data generated every minute. On the other hand, accepting AI powered predictive analysis helps understand the underlying patterns of human behavior with a hope to address repeated violations in the future.
In fact, IoT has made great strides happen already by facilitating the function of installed sensors and cameras for smart traffic management. While, the applications of Blockchain in healthcare, insurance, finance and data management is bringing forward greater transparency in the system. These technologies play crucial role in developing a future ready country.
Even though, the future seems positive and empowered by leveraging technology, but the implementation of a Digital Infrastructure powered public sector has quite a few challenges.
Challenges in Public Sector
Public sectors are leveraging technologies that are trending in almost all the sectors, but there are some challenges they face in their adoption and implementation.
New trending technologies require new mindset and better resources to understand and implement them.
The right talent is crucial to cash in on the several benefits that emerging technologies like IoT, AI, Blockchain, Cloud and others provide. Many agencies and departments lack the resources to source the right talent for implementing such technologies leading to stunted growth.
Successful strategies and plans should be made keeping the beneficiaries, stakeholders, clients or customer’s needs in mind. The operating staff needs to be techno-savvy to be able to better use such emerging tech powered applications and tools.
1. Cost Cutting Measures
IT Sectors are facing a lot more challenges on funding in public sector. With funding reduced by a total of 43% since 2010 and future cuts planned until at least 2020. IT companies are bringing their cost down by adopting cost effective strategies like combining resources and by allowing their staff to bring their own devices.
2. Proprietary vs open source
Open source provides greater flexibility to users but has issues like security and maintenance while Proprietary tools are regularly updated. The choice between the two depends on the needs of the individual department or the unit based on their unique needs and objectives.
3. Daily updating needed
With the growing technologies companies need to update their software. Developing a digital strategy using IoT and data analytics will be best tool for being updated.
4. Trust Issues
Building Trust in the end-users is tough. A recent Deloitte report titled “Making digital default: Understanding citizen attitudes” suggests that while 88% of the public were open in engaging with the public sector online, 33% of people felt that the public sector could end up misusing their personal data.
Furthermore, a significant holdback is that only 18% felt that an improved service offered by the public sector would be achieved. It is important to generate an online system that looks after the security of the data flowing across the Internet proving guarantee to the users.
Leaders Exploring Technology in Public Sector
Emerging Technologies have the power to transform any organization and benefit its stakeholders so it’s prudent to adopt them.
The main challenge of the organization is to match up with the innovations of technology to speed up the growth, as these technologies require a new mindset.
It is essential for public leaders to adopt these technologies with a long-term vision. Organizations should not only accept these new technologies but also have appropriate skills to use these technologies which require proper resources.
Digitalization comes up with a new field of vision, offering new applications, platforms to work with and interact with the customers. Innovative approaches and international connectivity have helped the public sector in improving their ROI and overcome traditional and future challenges.